Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS, IN ORDER TO DETERMINE WHETHER YOUR ORDER OR THE ITEMS ORDERED CAN BE RETURNED OR EXCHANGED. IF AN ITEM DOES NOT ENTIRELY MEET YOUR EXPECTATIONS AND THAT IT MEETS ALL OF THE CONDITIONS LISTED BELOW.
For any return you have 30 days for returned items, if they are eligible for our return policy. Please be aware that there will be fees applicable, shipping and handling fees transactional. We shall not be responsible for any error on the part of the customer and these will have to bear the costs in connection with their error.
1 – Items and services are non-refundable – Here are the services and items for which there will be no refund : the cost of mounting, the costs of studs, all costs, transactional, and/or administrative law, any handling fee, any transfer fees, additional and/or shipping and any product that is declared as final sale or clearance. Products must be returned in new condition and have never been installed and/or used. If the returned product is damaged or has been used, the goods may be returned to you and therefore, you will be charged.
2 – Steel wheels, alloy and accessories – For every purchase of wheels and steel wheels, no return will be accepted, it is your responsibility to ensure that the wheels ordered will fit perfectly in your vehicle, in the event that we would accept the return of your rims or wheels of steel, they must never have been used, installed and / or may have damage from handling and applicable charges you will be charged, see section 1. Accessories such as bolt, ring centering, valve and sensor are not refundable unless a manufacturing defect.
3 – Transport costs – The transport costs are not refundable unless there has been an error on our part or the products received by the customer, at this time, the customer must notify us within a period of less than 30 days. For any other event, transportation charges and return are the responsibility of the customer. Dubeau Auto takes care of sending the carrier of his choice to retrieve the articles.
4 – Defect – IF you ever receive a defective item, the procedure of the return will be the manufacturer of the article. The warranty on the products sold by Dubeau Auro is the one of the manufacturers and is subject to the terms and conditions of the guarantee referred to. Please refer to the warranty section of our website.
5 – Cancellation – If you want to cancel your order, this is possible, however, it was necessary notifying us of your cancellation quickly before the tires are shipping in order to limit the fees that you will be charged. The transaction fees of the transaction you will be responsible as well as the costs of shipping and handling if applicable.
6 – The method of refund – Once we received your items and that they fulfil all the criteria of return required, we will proceed to refund. The latter will be based on the payment method you've used during the purchase. It may take a period of 5 to 10 business days before you see the refund on your payment method.